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frequently asked questions

  • What cake flavours do you offer?
    Options for cake flavours are available on description of each product.
  • How can I contact you?
    You can submit your message on our contact page or email us directly to fluffybakeshopnz@gmail.com and we will reply your message as soon as possible.
  • What are your opening hours?
    Please see our About us page for cafe opening hours.
  • How far in advance do I need to place my order?
    Most of our cakes require 48 hours notice and donut orders only require 24 hours notice. Please find detailed information on product pages.
  • What if I need to cancel my order?
    Please check our cancellation and refund policy here.
  • Do you accept payment on pick-up or delivery day?
    Full online payment is required prior to the collection to confirm your order.
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