Term & Conditions
We want you to be delighted with everything you purchase from Fluffy Bake Shop. However, there are some restrictions regarding refunds and cancellations. All cancellations are subject to the owner's discretion.
Fluffy Bake Shop owns and operates the website. By using and accessing the website, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.
For payment methods, we offer online payment only.
All orders must be paid fully when the order is placed on our website to confirm your order.
Each order is produced individually, to your precise order and may differ slightly from the photos on the website.
All products may use or have encounter peanuts, tree nuts, soybean products, eggs, wheat gluten, milk, and other allergens.
All details and are listed on the description of each product.
A special dietary requirement, such as nut-free or gluten-free options, can be provided. However, there might be still contents of a trace as we do not specialise in providing special dietary products.
Please read carefully to prevent unnecessary accidents from happening.
Please contact us for any dietary requirements.
Pick-up & Delivery
Click and collect orders are available for pick up at our cafe located at Unit G, 173 St Asaph Street, Christchurch central, 8011.
For delivery orders, customers must provide the full correct address for the delivery. Delivery is only available within Christchurch city.
Once the product is picked up or delivered, customers accept all responsibility for the transport of it to their location.
After the customer receives the product, we cannot provide a refund for damage caused during the transport. We are happy to advise all customers for safer ways to transport your order, but it is the customer's responsibility to take extreme caution when transporting products.
Full refunds are only given with at least 48 hours of notice.
With more than 24 hours of notice, only 50% of the total payment can be refunded.
We cannot provide change of mind refunds if orders are cancelled within 24 hours of the pick-up/delivery time.
Your Privacy is Important
We do not collect any private information's or cookies other than the name, address and contact details provided for delivery purposes.
Information on what, how and when you buy from us or have expressed an interest in buying from us from your stated or likely preferences, for example, whether you may be interested products or promotions.
Any other information that you authorise us to collect.
When you use your debit or credit card to make purchases from us, it may collect and hold your payment information. This information is held in an encrypted and secure manner and compliance with the "Stripe" company. Stripe uses Personal Data only for purposes that are materially the same as those indicated in this policy.
Stripe process Personal Data compatible with us providing the Services or as otherwise notified to you. We take reasonable steps to ensure that the Personal Data received under the Privacy Shield is needed for Stripe's Services, accurate, complete, and current.
We connect with stripe and use reasonable and appropriate physical, electronic, and administrative safeguards to protect Personal Data from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the nature of the Personal Data and the risks involved in processing that information.